Privacy Policy & Terms of Use

Information We Collect

To provide our services, we collect several types of information:

Business Information

• Business name, address, and contact details
• Tax identification numbers
• Employee information for user accounts

Financial Information

• Sales data, transaction records, and payment details (we do not store full credit card numbers)
• Expense records and supplier invoices

Technical Data

• Device information (IP address, operating system, browser type)
• Usage data (features accessed, time spent, interaction patterns)
• Error logs and diagnostic information

We collect data through various interactions with the Musiyamwa POS system:

Information You Provide Directly

• When you register for an account or subscribe to our service
• When you enter business details, inventory, and employee information
• When you contact customer support

Automated Data Collection (Mobile App & Web)

Our mobile application and web interface automatically collect:

• Sales transactions and customer order details
• Inventory adjustments, stock levels, and product details
• Expense entries and petty cash movements
• Login activity and system usage metrics

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our service and hold certain information. These include:

• Session Cookies: Essential for operating our service.
• Preference Cookies: To remember your preferences and settings.
• Security Cookies: For security purposes.
• Analytics Cookies: To understand how our service is used and improve its performance.

We use collected data for the following purposes:

• To Provide and Maintain Our Service: This includes processing transactions, managing inventory, and facilitating all core POS functionalities.
• To Manage Your Account: To manage your registration as a user of the service and provide you with access to different functionalities.
• For Business Reporting and Analytics: To generate comprehensive sales reports, track business performance, and provide insights.
• To Improve Our Service: To understand user behavior, identify areas for improvement, and develop new features.
• To Communicate with You: To send important service updates, security alerts, and support messages.
• For Support and Troubleshooting: To diagnose and resolve technical issues and provide customer assistance.
• For Security and Fraud Prevention: To protect our systems and users from fraudulent or malicious activities.

Data Sharing and Disclosure

We do not sell or rent your personal or business data to third parties. We may share your information in the following limited circumstances:

• With Service Providers: We may share data with trusted third-party service providers who assist us in operating our business (e.g., cloud hosting, payment processors). These providers are contractually obligated to protect your data.
• For Legal Reasons: If required by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction.

We are committed to protecting your data and implement robust security measures to safeguard it:

• Data Encryption: All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols. Data at rest is also encrypted where appropriate.
• Regular Security Audits: We conduct periodic security audits and vulnerability assessments to identify and address potential weaknesses.
• Access Controls: Access to your data is strictly limited to authorized personnel who require it to perform their job functions.
• Physical Security: Our servers are hosted in secure data centers with physical security measures.
• Backup and Recovery: We implement regular data backups and have disaster recovery plans in place to prevent data loss.

While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

Welcome to Musiyamwa POS System by LADS Africa. By accessing or using our services, you agree to be bound by these Terms of Use and our Privacy Policy. Please read them carefully.

Your Responsibilities

By using our services, you agree to:

• Provide accurate, current, and complete information during registration and throughout your use of the service.
• Maintain the confidentiality of your account login credentials and be responsible for all activities that occur under your account.
• Use the Musiyamwa POS system only for lawful purposes and in accordance with these Terms.
• Comply with all applicable laws and regulations regarding your use of the service.
• Not to engage in any activity that could damage, disable, overburden, or impair the service or interfere with any other party's use of the service.

Prohibited Activities

You are expressly prohibited from:

• Attempting to gain unauthorized access to our system or other user accounts.
• Using the service to transmit any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable material.
• Distributing viruses or any other harmful computer code.
• Engaging in any activity that reverse-engineers, decompiles, or disassembles any portion of the service.

Intellectual Property

The Musiyamwa POS system and its original content, features, and functionality are and will remain the exclusive property of LADS Africa and its licensors. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of LADS Africa.

Payment and Billing

Details regarding payment terms, billing cycles, and any applicable fees for the Musiyamwa POS subscription are outlined in the "Subscription" section below and your service agreement.

Our subscription policy for the Musiyamwa POS system is designed to provide you with continuous access to our services:

• Monthly Prepaid Subscriptions: All subscriptions are on a monthly prepaid basis. Payment is required in advance to ensure uninterrupted service.
• Automated Alerts: We will send automated email and in-app alerts to remind you of your subscription expiration 10, 7, 3, and 1 day before the due date.
• Immediate Logout on Expiration: Upon subscription expiration, you will be automatically logged out of the system and will not be able to access your account or any features until your subscription is renewed.
• Data Preservation: Your business data and records are preserved for a period of **90 days** after your subscription expires. During this period, you can reactivate your account by renewing your subscription. After 90 days, your data may be permanently deleted.